Ontario Security Guard License Practice Test 2026 – 400 Free Practice Questions to Pass the Exam

The appropriate action in this situation is to respect the employee's refusal to allow for a search while also adhering to company policy. Since the employees have agreed to a search as part of their workplace contract, the ideal course of action is to inform the employee that it is indeed company policy to conduct searches before exiting. By requesting them to wait for a facility manager, you are acknowledging their rights while still following company procedures.

This approach ensures that the situation is handled professionally and fairly, respecting both the individual employee's autonomy and the company's established policies. It also underscores the importance of having a managerial presence in potentially confrontational situations, allowing for a resolution that aligns with company protocols.

Engaging a facility manager can help mediate the situation and reinforce company policies without escalating tensions. Such actions exemplify proper protocol in security settings, emphasizing communication and adherence to policy rather than confrontation or coercion.